About Leticia Collections
Leticia Collections (ABN: 47 633 219 296) is a private company based in Sydney, New South Wales in Australia.
Our Policies
Customer service is important to us. We want your shopping experience to be fast, friendly and most importantly secure.
The Leticia Collections privacy and terms of use policies are shown below. By visiting leticia.com.au, you are accepting our privacy policy and are bound by our terms of use policy
Privacy Policy
Information Collection and Use
Leticia Collections is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Leticia Collections collects information from our users at several different points on our website.
Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Log Files
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Links
This web site contains links to other sites. Please be aware that Leticia Collections is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with SSL.
Pricing Policy
Leticia Collections pricing reflects the competitive nature of the industry and therefore is carefully monitored us to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are subject to change at any time and generally reflect changes to market conditions and/or exchange rate fluctuations. For any products marked as 'Pre-Order', 'Order-In' or out of stock, prices may change between when you place your order and when the actual product becomes available. Leticia Collections will try to absorb any price differences when possible, but if this is not economically possible will have to pass the price variation on.
Warranty & Returns Policy
Returning Product for Service or Replacement
All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned. Padded post bags are considered adequate packaging.
We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
We will not accept goods sent to us as receiver pays (unless authorized by us).
Returning Product for Credit or Refund
We do not refund or credit for incorrect choice. (Some exceptions to this rule are made on a case by case basis.)
Items that are being returned for credit MUST be unopened in their original undamaged / unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
No goods will be accepted for refund or credit after 14 days from the date of invoice.
General Conditions
We reserve the right to refuse any returns that: -
are incomplete or missing parts; or
are not returned in their original packaging,
show signs of physical damage to the product or its packaging.
If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
Refuse to accept delivery of the product.
Direct the courier to "Return goods to sender".
Notify our Customer Service staff immediately.
Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.
Website Usage Policy
The Leticia Collections web site and all content contained within is for use by its customers only, any form of data retrieval or 'hot linking' of images is forbidden unless being processed by a recognised search engine or with prior approval.
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